About
With over 25 years in telecommunications and network operations, I lead the teams responsible for keeping one of the world's largest internet backbones running, through planned change, unplanned outages, and enterprise-wide continuity events. My career spans the U.S. Air Force, field operations, and senior leadership across $34B in acquisition integration. Today my focus is clear: scale operational excellence through AI adoption, empower teams to move faster, and build the resilience Lumen's customers depend on.
Areas of Expertise
Career
Head of Global Business Continuity, Major Incident Management & Change Enablement
Lumen Technologies
2017 to Present
Sr. Director, IP & Managed Services
Lumen Technologies
2015 to 2017
Sr. Director, Colorado Operations
Lumen Technologies
2008 to 2015
Director, Network Reliability
Lumen Technologies
2006 to 2008
Network Operations Manager
ICG Communications
1997 to 2001
Systems Control Technician
United States Air Force
1993 to 1997
AI Education
Stanford Online
AI-Driven Leadership: Strategies for the Future
Executive program, completed
MIT xPRO
AI for Senior Executives
Executive program, in progress
Key Accomplishments
60 Countries
Operations spanning 60 countries with teams communicating to 165,000 customers monthly
$34B
Led Level 3/CenturyLink acquisition integration, surpassing synergy targets by 6%
170+ hrs/mo
Saved through pioneering task automation, improving reliability and customer experience
250%
Reduction in unplanned network outages through change control system design
27%
Reduction in team turnover through leadership development and culture transformation
570
Critical network vulnerabilities identified and corrected through audit revitalization
Contact
Open to executive conversations around operations, AI, and organizational resilience.